From Three Coffee Shops to a Leading Hospitality Group
Established in 2012, Scoffs has grown into a thriving multi-million pound operation—driven by strategic expansion, operational excellence, and strong brand partnerships.
What drives us forward
We’re guided by a clear vision, mission, and set of values—driven by continuous learning and future-proof operations, resulting in standout customer experiences and long-term growth for our partners.
OUR VALUES
OUR MISSION
To be a positive, disruptive influence within the market, investing in the growth of the group, our people and our customers.
OUR VISION
To be the recognised leader in franchise operations, setting the industry benchmark for employee development and sustainable profitability.
The People Behind Our Success
Great coffee gets people through the door, but a great team keeps them coming back. Meet the leaders shaping our journey and the teams making it happen every day.
Antony Tagliamonti
Paul Turner
Jessica McAfee
Luke Daines
Louise Goodwin
our journey
What started as three stores has become a franchise network spanning the UK. Here’s how we got there:
2012
First three stores
Scoffs Group was founded with the acquisition of three existing Costa Coffee locations in Buckhurst Hill, Walthamstow and Chingford. This marked the company's entry into the franchise market and established a foundation for future growth.
2013
Costa Innovation Award
We received the Costa Innovation Award, recognising our early achievements in franchise operations.
2017
Six stores later…
We expanded our portfolio by six stores, further solidifying our position as a successful franchise operator.
2018
A major leap forward
A significant expansion increased the portfolio by almost 200%, from 32 to 91 stores.
2020
Recognition by the BFA
We were shortlisted for the British Franchise Association HSBC Best In Class Multi-Unit Leader Award, a testament to our commitment to operational excellence and strategic growth.
2021
Further growth during the pandemic
Despite industry challenges, Scoffs Group continued growing, opening two new Costa Coffee stores in high-traffic locations and securing sites for future development.
MORE AWARDS...
We also received the Costa Foundation ‘Leading Winning Teams’ award, and a nomination for ‘Individual Franchise of the Year’.
2022
Pushing the boundaries
Scoffs Group pioneered the acquisition of corporate-owned Costa Coffee stores, extending our presence into new regions — from busy city centres to the Cornish coast.
2024
FURTHER Expansion
We opened three new Costa Coffee locations (Alton Retail Park, Truro Drive-Thru and Forest Gate) and completed five major store refurbishments
a new chapter
In April, we diversified our portfolio with the launch of our first Itsu store in Exeter
2025
Across the channel...
In early 2025, we completed the strategic acquisition of 2 stores in Guernsey and 2 in Jersey.
2026+
Looking ahead
Scoffs Group now operates over 100 stores nationwide. Our focus remains on sustainable growth and operational efficiency, while further investing in the people that made it all happen...
Committed to a Greener Tomorrow
Committed to change
We continuously strive to reduce our environmental impact through sustainable practices and innovative improvements across our operations.
green initiatives
These include upgrading to low-energy, standardised equipment, installing 100% LED lighting, enhancing building insulation, and using economic, hybrid vehicles.
Doing more with less
In 2023, we reduced our energy use to 334 kWh/m²—well below the 440 kWh/m² industry benchmark—and even with 21 new stores, we halved our CO₂ emissions from 2022.
carbon neutrality
With a goal of carbon neutrality by (or before) 2035, every step we take is a move toward a greener future.
£53,487,26
raised overall in 2024
Giving Back
From creating welcoming spaces in our stores to supporting local events and sharing those simple, friendly chats, Scoffs always puts community first. A huge part of our journey with Costa Coffee is supporting the Costa Foundation, helping children and families in coffee-growing communities. Every year our teams raise incredible amounts — through in-store fundraising, marathons, skydives, and so much more.
But it doesn’t stop there. We’re proud to support charities like Macmillan and partner with initiatives that bring people in the local communities together, from the Chatty Café scheme to Sparkle UK’s men’s mental health sessions.
At Scoffs, fundraising isn’t just something we do — it’s who we are. Together with our customers, we make a difference, one cup at a time.
If you’re a charity interested in partnering with us, get in touch here.
£2,672
COSTA ANNUAL BIKE RIDE
£8,560
mount snowdon climb
£770
vinnie’s half marathon
IN THE PRESS
Get In Touch
Whether you're a passionate barista eager to join the Scoffs family, a prospective landlord, or a local business looking to collaborate, we'd love to hear from you!