The Team That Makes It Happen
Our team
Antony Tagliamonti
Antony is Scoffs Group's CEO and Founder.
Antony started his business journey by acquiring his first Domino's franchise store at the age of 18. He built his portfolio to 7 sites before selling his Domino's estate in 2010 and taking time out to follow his passion in art investment.
In 2012 Antony purchased 3 Costa Coffee stores in Essex and East London followed by a further 5 stores in 2013 in Norfolk and Suffolk. Since then, Antony has led the group to where it is today, over 110 trading stores with further growth pipelined.
Paul Turner
Paul is Scoffs Group's Chief Operating Officer.
Paul has over 20 years experience in retail and F&B. Most recently at Costa Coffee UK&I assuming several roles culminating in the role of Operations Director for 350 stores and a budget of over 250 million.
Upon his appointment in June of 2022 Paul has undertaken a group wide strategic review of its structure, purpose and proportion leading to changes across functions within the group. Paul leads all end-to-end functions across within the group.
Jessica McAfee
Jessica is Scoffs Group's Finance Director.
Jessica is a highly accomplished financial leader who started as a Financial Controller and quickly earned a seat on the management board as Finance Director after making a significant impact on the group's financial controls.
With a track record of driving profit maximisation and process improvements in brands such as TGI Fridays, Jessica plays a key role in the company's growth and strategic development.
Luke Daines
Luke is Scoffs Group's Operations Director.
Luke has 18 years of hospitality experience from Pizza Hut, Greggs and most recently, Costa Coffee UK&I where he led the franchise relationships and governance of 13 partners and 250 plus stores.
Since joining the group in January 2023 Luke has driven significant KPI performance. He has also leveraged greater control when it comes to key performance touch points, risk mitigation and celebrating the commitment of our teams across the estate.
Louise Goodwin
Louise is Scoffs Group's People & Culture Director.
Louise leads all things at the heart of Scoffs Group, our People. Louise has worked within retail and F&D for over 20 years. Her last role, People & Culture Director for Immersive Gamebox, covered the UK & America.
Previously to this, Louise was Head of People for WingStop UK&I, Senior People Business partner at Costa Coffee UK&I and had roles at Ladbrokes Coral Group, Stonegate Group and B&M Retail.
Peter McNee
Peter is Scoffs Group's Financial Controller.
Peter brings over 15 years of financial leadership in the hospitality and retail sectors, with senior roles at TGI Fridays, Flat Iron, and Anytime Fitness.
At Scoffs, he oversees many of the internal financial operations—driving budgeting, forecasting, and performance analysis to support our growth.
With a sharp focus on efficiency and strategic planning, Peter ensures our financial foundation remains strong as we expand.
Dave Perham
Dave is Scoffs Group's Head of Commercial Finance.
Dave joined Scoffs Group as the Head of Commercial Finance in November 2023. Dave and his team predominantly support Luke, Carl and Dawn on the Operations side of the business, from a finance perspective but the role also supports the Board when data and insight is required to make decisions that impact the business.
Dave has nearly 20 years experience, mainly in Retail and Hospitality, across a number of companies and across a wide number of roles within finance. His previous role to Scoffs being Senior Operations Business Partner within Wickes, who at the time had 250 Stores.
Key areas of focus since being in role have been aimed at building relationships between finance and operations, improved reporting to allow appropriate decisions to be made for Scoffs at Board level and Store level and improving compliance and processes within Store through the implementation of the internal audit.
Jeremy Ferrant
Jeremy is Scoffs Group's Head of Property.
Jeremy brings a wealth of experience in hospitality property development, having delivered major projects for brands including Nando’s, Costa Coffee, and more. At Scoffs, he leads all aspects of property—from site acquisition and design to refurbishments and new store openings.
Passionate about sustainability and quality, Jeremy ensures every Scoffs location reflects our values and high standards.
Amy Gallagher
Amy is Scoffs Group's Learning & Development Business Partner.
Amy is all about helping our teams grow. As our Learning & Development Business Partner, she plays a key role in developing the skills and confidence of our people, making sure everyone has the tools they need to thrive.
With a background in teaching law in higher education, she's our favourite teacher — passionate about running engaging workshops for our Barista Maestros and supporting internal apprenticeships that open doors across the business.
Amy's also explored new, creative ways of teaching through our learning and development platforms, always aiming to make learning easy to access and genuinely fun. Working closely with Yuzu, she's on a mission to make sure every team member has the opportunity to excel.
Lucy Fowler
Lucy is Scoffs Group's People Business Partner.
Lucy looks after all things people, supporting our store teams and championing a great place to work. As our People Business Partner, she leads the People Team and brings a wealth of experience from previous HR roles, where she developed a real passion for supporting and empowering others.
Lucy combines her deep knowledge of policy with a genuine care for people, helping to create a positive, respectful, and thriving workplace.
Dawn Wallbridge
Dawn is Scoffs Group's Regional Operations Director.
Dawn is a stalwart within Scoffs. She joined the business in 2009 and is responsible for our people and stores from West Sussex, across Hampshire all the way through to Cornwall where Dawn played a pivotal role in bringing the Cornish teams in to the Scoffs Group when we acquired the sites in 2022
Carl Mortimer
Dave is Scoffs Group's Regional Operations Director & Head of Franchising Development.
Carl is the Regional Operations Director for the East region of Costa, from Norfolk, all the way down to West Sussex, including London, Essex and East Hampshire, together with The Channel Islands.
In addition, he takes on the Franchise development role where he facilitates the aqcuisition of new brands, such as Itsu and Anytime Fitness.
A DAY IN THE LIFE AT SCOFFS
Real stories from our team about what it’s like to work at Scoffs—behind the counter, in the kitchen, and beyond.
Daniel Wyles
Payroll & Insights Manager
A Payroll & Insights Manager's day involves a variety of tasks centred around financial analysis and business operations. I start my day with a Vanilla Americano, reviewing payroll data and employee support queries to ensure accuracy and compliance. This involves checking for any discrepancies and making necessary adjustments. Next, I dive into Profit and Loss (P&L) statements, analysing revenue and expenses to identify trends and areas for improvement.
This analysis helps in making informed decisions to enhance profitability. Throughout the day, I collaborate with different departments to gather data and provide insights on labour costs. This includes evaluating workforce efficiency and suggesting strategies to optimize core financial utilization.
In addition to these tasks, I often prepare reports and presentations for management, highlighting key financial metrics and performance indicators. This plays a crucial role in strategic planning and budgeting processes, ensuring that financial goals are met, and resources are allocated effectively.
Overall, a day in the life of a Payroll & Insights Manager is a blend of data analysis, problem-solving, and cross-functional collaboration, all aimed at driving the company's financial success.
Harley Lay
Store Manager & Area Manager Designate for the South
No two days are the same for me! My schedule changes depending on whether I’m in-store or working on operations.
Store Days
On store days, I’m up at 4 AM—not without my first coffee, of course! I arrive by 5 AM to open the store, starting with the usual tasks: setting up the coffee station, making sure the grind and dose are just right, and arranging the cake display to look full and inviting (which I love doing!). I check orders, manage the waste file to ensure accurate stock levels, and go through day dots to keep everything fresh and organised.
For the first hour, I’m lone working, which is the perfect time to get a big chunk of our cleaning checklist done while it's quiet. Once the rest of the team arrives, the day is all about serving great coffee and creating great customer experiences—especially with our regulars, who I love chatting with. Seeing positive NPS feedback about our service always makes my day!
Operations Days
On Ops days, I shift gears. With my monthly schedule already planned, my day is all about supporting Area Managers in the South and Dawn. I carry out Costa Checks, assist with store walkthroughs to reduce Area Manager workloads, and get involved in training at all levels—from Baristas to Store Managers.
I also play a role in the hiring process, helping select the best new team members. On top of that, I’m often asked to take notes or lead investigations and disciplinaries, freeing up valuable time for our AMs.
At the core of everything I do, I aim to keep my days productive and beneficial for our teams. I work hard to build strong relationships so they know they have my support—alongside their fantastic AMs!
Amy Wright
Area Manager for Costa Coffee in Cornwall and itsu Exeter
Morning:
The first thing I check when I wake up is the Daily Pulse email to review the previous day’s sales and waste. I look for any anomalies and send follow-up questions to my store managers. I always start my day with a big to-do list and work through it as the day progresses. My calendar is planned at least two weeks in advance, so my route is usually set. That said, plans can change quickly if an issue arises in another store. Store visits are scheduled based on the current trading period—this determines which type of walkthrough I complete—and any ongoing HR matters in the area. On some days, I can visit up to six stores, depending on their locations and the tasks lined up.
Midday:
There’s usually no time for lunch, as I’m often driving between stores. Throughout the day, I also have ad-hoc calls with the support team to discuss how we can improve key metrics like NPS, learning, and marketing.
Afternoon:
I get the greatest satisfaction from ticking everything off my to-do list, but occasionally tasks roll over to the next day. In the evening, I check the Teams calls scheduled for the following day and prepare any necessary pre-work. I also make sure my task list is ready to go. Before finishing up, I reply to any WhatsApp messages I haven’t had the chance to respond to during the day.
Empowering Our Team
At Scoffs, our team members are the heart of our success. They create a vibrant, inclusive culture where everyone is empowered to excel. We invest in our people through continuous training, career development, and a comprehensive benefits package.
Employee Assistance Programme (EAP)
Supporting your well-being.
Access to Discount Platform
Exclusive access to top savings!
Free Food & Drinks On Shift
Keep fuelled while you work, on us!
Refer a Friend Program
Rewarding you for building our amazing team.
Awards & Recognition
Celebrating your hard work and achievements.
Wagestream
Providing financial flexibility.
Bonus Scheme
Sharing in our success.
Why We Love Working at Scoffs
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Working as a Store Manager at Costa Coffee under Scoffs Group has been incredibly rewarding. The company's commitment to excellence and team development has inspired me to lead with passion and deliver exceptional results.
Together with my team, we've created a welcoming environment that encourages customers to return for more. The drive and team spirit of my store is a merit to the values of this fantastic organisation.
Currently 3 years in Scoffs Group, I have grown from starting out as a Barista working my way up to a Store Manager. Scoffs Group have helped me to gain the skills and confidence to progress in my career here and this has allowed me to thrive.
In my store I push for fun and success from getting involved with fun Costa Foundation themed days to achieving high Costa Check scores. My biggest achievement so far is winning Assistant Manager of the Year in 2024. I look forward to seeing what the future hold for me at Scoffs.
Since joining Scoffs 11 years ago, I have developed from a part time barista into a fully trained Store manager opening our first Scoffs Group Drive Thru store.
I have developed and gained so many skills that i can only thank the company for!
I have been working at Scoffs for over 9 years now, starting as a barista at 19 years old and working my way up to management, something I never thought I would get up to.
The company has helped me build my confidence and I have felt fully supported in every role I have been a part of it in and I am grateful that Scoffs has given me the chance to build my career
I joined Scoffs in November 2023 as a Store Manager in Petersfield, after a short time in the company the senior management team saw my experience and skill set and I was given the opportunity to progress into the Operations Manager Designate role.
This has allowed me to work and help others in-stores and challenge myself, I'm looking forward to see where my next challenge takes me in Scoffs.
I have been with Scoffs for over 7 years, starting as a Barista, then Barista Maestro to now my current role which has got me to a position where I'm fulfilled with being able to share my ideas, learn new skills and adapt further with my knowledge.
With the experience I have had throughout the years, I have gained more confidence, gratitude and have a wonderful supporting system. Being a creative thinker has made me be able to share my ideas with the team, use my photography and videography skills for fun projects and to challenge myself.
I am looking forward to learn and adapt further in my role.
I had only been with Costa less then a year before Scoffs took over and I have enjoyed every part of it. I have had the chance to work in 3 different stores as store Manager and I feel I have finally found the store that's perfect for me.
am looking forward to the future with Scoffs and I am hoping to one day take the next step up in my career 😁
After being a regular daily Customer for 7 years, I decided to have a career change and applied for a Barista Mestro position in september 2024.
I never knew that there was so much love that went into making Coffee! After watching myself grow to understand the brand, when Manager position became available in December, I decided to apply.
I was promoted to Manager in Decemeber. I was so proud of myself and the recogiion that Scoffs shows to employees. They give them a chance to grow and excel!
I have worked for Costa for 15 years. Since Scoffs group taking over Premiere I have seen the company grow and only move forward. I believe that scoffs have created culture and growth opportunities for all employees, it is a pleasure to work for a company with great values, achievements and support.
I am very excited to be a part of scoffs Group and see what the future holds.
Since joining Scoffs in 2022 my skills in management has greatly increased and it's always positive meeting the senior leadership team, I feel I get the help I need to strive even more.
Scoffs make campaigns fun with certain incentives and competitions. I'm looking forwards to working another year at Scoffs. A special shout out to Paul Turner, Dawn Wallbridge and Lisa Jarrold for having a great sense of humour!
Scoffs brought me in back in 2023 to navigate and build a new communications system, where I was told that boldness and proactivity were the biggest strengths I could bring.
In that time I have had many experiences that have given me insight into the ways of Scoffs and how I count as a person rather than a number.
The personality of the company has encouraged me to drive myself further professionally, testing and encouraging sides I didn't know I had.
2,500+
Staff Members Qualified
96%
Success Rate
We Invest In Our People
As an equal opportunity employer, we recognise that providing career opportunities through our career pathways and Apprenticeship programmes (in partnership with Yuzu Training) helps to strengthen and develop our Team Members for further progression.
At Scoffs, we are all about celebrating our people and their contributions. Together, we'll continue to create a fantastic workplace where everyone feels valued and inspired to grow.
View available apprenticeships
2,500+
Staff Members Qualified
96%
Success Rate
Learn & Earn
In-store and online training with no need for college or day release
Pathways for Growth
Apprenticeships from Barista to Director-level roles.
IN THE PRESS
Get In Touch
Whether you're a passionate barista eager to join the Scoffs family, a prospective landlord, or a local business looking to collaborate, we'd love to hear from you!
